Human Resource Services:

Maybe you're not quite ready for an in-house human resource presence, or perhaps your team would benefit from external help.  Crestfire provides ad-hoc and on-going support in the following areas:

  • Audit of existing human resource infrastructure and facilitation of strategic planning;
  • Creation and implementation of creative policies, procedures, and handbooks ensuring legislative and regulatory compliance while supporting corporate culture;
  • Job evaluations, job descriptions;
  • Contract negotiation and letters of offer;
  • Performance management including KPI and individual performance plan creation, monitoring, and coaching and mentoring toward goal achievement;
  • Creation and implementation of reward and recognition plans; 
  • Employee engagement assessments, plans;
  • Leadership development at all levels;
  • Compensation and benefits analysis using labour market and compa-ratio models;
  • Payroll administration, both in-house and third party;
  • Assistance with staffing plans, budget preparation / resource management recommendations, and succession planning;
  • Benefit administration including collaborative, strategic return to work planning and support;
  • Strategic recruitment including effective on-boarding programs resulting in reduction of turn-over and shorter ‘ramp-up’ times; and
  • Conflict resolution and collaborative problem solving

executive coaching and leadership development:

At Crestfire, we look at each coaching opportunity as unique and individualised. 

Through a combination of tools and techniques, we assist executives and leaders in identifying their strengths and weaknesses and work collaboratively to develop action plans and strategies to address the needs of the individual as well as the needs of the organisation. 

Individual coaching programs begin by identifying the goals of the coaching relationship through interviews and feedback tools.  Goals can encompass anything from leadership development to overcoming obstacles in performance.  In many cases, we act as a sounding board for high level employees as they develop strategy for addressing challenges and change.

 Common themes of executive coaching include:

  • Collaborating with employees to identify career paths and goals, creating action plans with measurable outcomes
  • Supporting leadership development and encouraging skill development with people identified as having high potential within an organization
  • Easing transitions within organizations undergoing significant structural change, supporting displaced employees, overwhelmed management and helping to integrate new teams
  • Coaching otherwise high performing employees with communication or personality traits that may be causing a negative or unhealthy impact on relationships
  • Assisting employees to overcome limiting behaviours
  • Helping to expand 'out of the box' thinking, applying new techniques to planning, visioning and motivating teams
  • Working through feedback from performance appraisals to address areas of weakness or set action plans for identified goals
  • Review work / life balance and its effect on job satisfaction
  • Finding creative ways to incorporate the coaching culture into daily operations

In addition to developing and delivering customized workshops, we offer the following 'off-the-shelf' programs addressing some of the most common organizational challenges:


Effective Meeting Management

Managers and executives spend more time in meetings than in any other singular activity. By providing strategies and tools for running more productive, engaging meetings, you'll learn how to select attendees, prepare an agenda, facilitate the meeting, get active participation, and follow up with action plans.

Performance Appraisals

Performance appraisals have a tendency to generate anxiety, for both the appraiser and the recipient.  Let us teach you practical skills not only for conducting a great performance review – but also for getting great performance all year long. Learn how to …

  • Set clear goals, avoid miscommunications
  • Provide real-time coaching and feedback that encourages (not discourages) employees
  • Document performance issues
  • Conduct difficult conversations
  • Write a fair, accurate performance review

Improve Performance by Setting Goals

Set specific, measurable goals to drive the results you want and get better performance without discouraging employees, this workshop will give you the tools you need to…

  • Set goals that produce results
  • Write performance goals that are clear and concise
  • Create action plans for better communication and strong outcomes
  • Use goal-setting in your team's professional development
  • Link goals to team, departmental and divisional success
  • Have difficult conversations without discouraging employees


Have you established clear goals? What does your action plan look like?  Success requires strategic planning at all levels. This workshop provides you with powerful tools including SMART planning, mind-mapping and goal-planning sheets – designed to help you set goals, develop a plan of action, and ultimately achieve them. And since success can’t be achieved alone, you’ll also discuss the importance of team planning and accountability.

Interviewing and Selecting Top Performers: 

While the right employee can increase productivity, morale and organizational success, the wrong candidate can drain your team's effectiveness. In this workshop, you’ll go beyond the basics of interviewing to learn unique interview techniques that provide a broader sense of a candidate's skills and attitudes, enabling you to make better decisions in employee selection.



Leading from Your Core:

What values influence your leadership? What motivates you? This workshop will help you find out, so you can improve your leadership and team effectiveness. You'll examine your leadership style, discuss proven leadership techniques, and receive accurate and personal feedback from co-workers.

Leading the Path:

If you don't know where you are, how will you get where you're going? To be successful, managers must understand the competitive landscape, the company's positioning, and how to advance the company's goals. You also have to know the difference between management and leadership – and when to use each. This workshop can give you the know-how you need to drive success in a competitive marketplace.

Understanding Personality Styles:

Wish your colleagues were on the same page as you? While you usually can’t brainwash your coworkers, you can become a more effective and productive communicator, and this workshop will help. Using the Myers-Briggs personality profile, you'll identify your communication style and learn how to recognize the styles of your employees, peers and supervisors – so you can reduce conflict and improve performance.

Priority Management and Meeting Management:

Are your priorities straight? Are your meetings effective? Properly managing time and tasks is key to being a successful manager, and this session will help you get a handle on both. In addition to learning time-saving techniques, you’ll identify your “high-payoff activities,” so you can reallocate your time for greater success. You’ll also learn strategies for meeting management – one of the greatest opportunities for improved productivity.

Leading the Team:  

The foundation of every great team is a great coach. And just as coaches give pep talks to motivate their players, good managers give productive feedback to help employees succeed and grow. In this workshop, you'll learn how to set, manage and monitor your team’s performance objectives. You’ll also explore techniques for ongoing coaching that keeps employees motivated and on the right track.

Conflict Resolution:

Your job as a manager is not to avoid conflict. It’s to turn those conflicting views into a positive result – quickly and effectively.  Identify your personal conflict-management style and learn methods for preventing conflict and for resolving it.